Viessman Trucking

Viessman Trucking’s Safety and Operations Gets a “Bonus” with Trimble

The Challenge:
Find a mobile communications provider that integrates well with TMW

The Solution:
PeopleNet Driver Terminal and BLU.2, Automated Workflow, eDriver Logs®, Vehicle Management

Transforming drivers’ lives

When TMW told Viessman Trucking they needed a mobile communications provider, PeopleNet “made sense,” according to Driver Manager Paul Schmitz, who inherited the TMW-PeopleNet combo when he joined the firm a year ago. “That decision, made five years ago, was based on a history of successful integrations that the two companies began in 1999. No arguing with success.”

 

Cutting out chatter

Viessman was interested primarily in Automated Workflow to cut down dispatch-to-driver phone calls as well as miscommunication. Schmitz explains, “When you think about saving 5-15 minutes per call for 328 trucks, that’s a huge amount of time each day for just one call. There are additional calls in the workflow that we’re able to eliminate as well.”

 

“Beyond the time-savings, automated communications cut down on confusion and mistakes that typically end with ‘But I thought you said.’ PeopleNet provides documentation and tracking for ensuring that the driver not only receives information from dispatch, but also reads messages. We don’t have to rely on the human ear, which is a much more accurate way of communicating and keeping everyone on track.”

-Paul Schmitz, Driver Manager, Viessman Trucking

 

The system provides a record of wait times at delivery locations that are helpful in keeping an eye on detention. Excessive detention times incur fees.

 

Selling eDriver Logs

Schmitz has steadily been converting drivers to eDriver Logs over the past few months. He says that the reaction from the drivers who are using it—new drivers, those with log violations, and those who do not follow dispatch orders—is the same: “It’s not as bad as I thought it would be.”

Schmitz continues his campaign for converting drivers who are still on the sidelines. “As we continue to broaden our use of electronic logs, our liability will continue to decline. The drivers who are using the system aren’t shy about touting how much easier it is than messing with paper logs. They’re happy about not being overscheduled and faster roadside inspections. It gives us better control over delivery schedules, which helps everybody.”

With 98 out of 313 fulltime drivers using electronic logs, he’s slowly winning over more drivers to the system. “I tell them they can keep their paper logs until they’re comfortable enough with the system to willingly give them up. I encourage them to slowly ease into electronic logs and commit to stay in contact with them, answer questions, etc.”

 

Changing negative behaviors

Vehicle Management reports help the company track truck and driver performance. According to Schmitz, some drivers may drive two trucks, and some trucks are operated by two drivers in a slip-seat arrangement. In one case, the reports pointed out a gross discrepancy in miles per gallon between two drivers of the same truck.

He explains, “One driver was getting 5.5, while the other was getting only 4.6. After riding with the driver and making him aware of his shifting habit, the driver brought his mpg up to 5.5. The driver just didn’t realize that there was a better way. Vehicle Management is an excellent tool for identifying training opportunities.”

 

Future plans

  • Formalize driver scorecard program
  • Focus on MPG with incentivized program
  • Fault Code Monitoring

Viessman Trucking’s Safety and Operations Gets a “Bonus” with Trimble

The Challenge:
Find a mobile communications provider that integrates well with TMW

The Solution:
PeopleNet Driver Terminal and BLU.2, Automated Workflow, eDriver Logs®, Vehicle Management

Transforming drivers’ lives

When TMW told Viessman Trucking they needed a mobile communications provider, PeopleNet “made sense,” according to Driver Manager Paul Schmitz, who inherited the TMW-PeopleNet combo when he joined the firm a year ago. “That decision, made five years ago, was based on a history of successful integrations that the two companies began in 1999. No arguing with success.”

 

Cutting out chatter

Viessman was interested primarily in Automated Workflow to cut down dispatch-to-driver phone calls as well as miscommunication. Schmitz explains, “When you think about saving 5-15 minutes per call for 328 trucks, that’s a huge amount of time each day for just one call. There are additional calls in the workflow that we’re able to eliminate as well.”

 

“Beyond the time-savings, automated communications cut down on confusion and mistakes that typically end with ‘But I thought you said.’ PeopleNet provides documentation and tracking for ensuring that the driver not only receives information from dispatch, but also reads messages. We don’t have to rely on the human ear, which is a much more accurate way of communicating and keeping everyone on track.”

-Paul Schmitz, Driver Manager, Viessman Trucking

 

The system provides a record of wait times at delivery locations that are helpful in keeping an eye on detention. Excessive detention times incur fees.

 

Selling eDriver Logs

Schmitz has steadily been converting drivers to eDriver Logs over the past few months. He says that the reaction from the drivers who are using it—new drivers, those with log violations, and those who do not follow dispatch orders—is the same: “It’s not as bad as I thought it would be.”

Schmitz continues his campaign for converting drivers who are still on the sidelines. “As we continue to broaden our use of electronic logs, our liability will continue to decline. The drivers who are using the system aren’t shy about touting how much easier it is than messing with paper logs. They’re happy about not being overscheduled and faster roadside inspections. It gives us better control over delivery schedules, which helps everybody.”

With 98 out of 313 fulltime drivers using electronic logs, he’s slowly winning over more drivers to the system. “I tell them they can keep their paper logs until they’re comfortable enough with the system to willingly give them up. I encourage them to slowly ease into electronic logs and commit to stay in contact with them, answer questions, etc.”

 

Changing negative behaviors

Vehicle Management reports help the company track truck and driver performance. According to Schmitz, some drivers may drive two trucks, and some trucks are operated by two drivers in a slip-seat arrangement. In one case, the reports pointed out a gross discrepancy in miles per gallon between two drivers of the same truck.

He explains, “One driver was getting 5.5, while the other was getting only 4.6. After riding with the driver and making him aware of his shifting habit, the driver brought his mpg up to 5.5. The driver just didn’t realize that there was a better way. Vehicle Management is an excellent tool for identifying training opportunities.”

 

Future plans

  • Formalize driver scorecard program
  • Focus on MPG with incentivized program
  • Fault Code Monitoring

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